Imagine thousands of entries analyzed in seconds with AIMY QA.
AIMY Quality Assurance (QA) powers our technical support, customer experience services, and more. The proprietary QA AI Helper analyzes thousands of interactions while eliminating DAYS of manual auditing, saving 18-20 hours a week per QA analyst.
Meet AIMY QA!
We empower our resources by harnessing cutting-edge technology so that they can always exceed industry benchmarks.
AIMY QA helps us
Analyze every sentiment
When infused with our operations and solutions, the outcomes were unprecedented…
3×
more audits
Running three times as many quality audits with greater speed, consistency, and insight,
30%
reduction in compliance errors
Automated checks and intelligent monitoring reduce human slip-ups.
10–15%
CSAT boost per agent in pilots
Smarter insights and faster issue resolution translate into a measurable lift in customer satisfaction.
Want to close 100% of tickets with consistent service quality?
In a free strategy call, we will discuss what we can help you unlock with an AIMY-powered service. Partners are already enjoying higher CSAT scores, 3x more audits, and quicker operations.
How AIMY helps our engineers exceed industry standards
It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.
Innovation has been our mission all along. AI takes it further.
Innovation has guided FlairsTech since its earliest days. AIMY QA is the latest expression of that value, purpose-built to raise the standards of technical support and customer experience.
It functions as a performance analytics tool. Each call and ticket is measured against a defined checklist, with missed steps flagged for managers and team leads. This creates a data-backed score for every interaction and makes it easier to see where coaching or process changes are needed.
Through its dashboard, leaders can track the volume of calls and tickets, view pass and fail rates, and monitor SLA compliance. Instead of days of manual auditing, quality data is available instantly, so teams stay consistent at scale.
Where innovation is non-negotiable, we stand out.
Let’s help you build your dream team of certified and awarded professionals back by AI, while we handle the heavy lifting of management for you.
98%
Satisfied Customers
98% of our clients were so satisfied they started consequent projects with us.
1000+
Certified Professionals
Certified experts native in over six language.
5
Delivery Centers
No matter where you are, we're close to home.
100+
Partners
100+ organizations worldwide trust us.
24/7
Support Center
Available all year round to accommodate all time zones.
5+ Years
Average Customer Tenure
A reflection of our commitment to excellence.
A revolutionary definition of AI-powered services.
We redefined AI-powered services, so instead of replacing humans, we empower them to make quicker decisions and provide world-class services. Our AI-powered services combine the strengths of our global certified experts with tools that accelerate growth.
AIMY QA is integrated into daily operations so managers can act in real time, guided by data. Clicking into a specific client interaction reveals the checklist of what was done correctly or missed, alongside AIMY’s comments explaining the outcome.
Beneath the transcript, an intelligent chat box allows managers to ask questions like which SLA breaches occurred this week, how often a specific agent repeated a mistake, or the number of successful resolutions over a given period.
Reports can be exported for any duration, or leaders can rely on the assistant to surface precise numbers in seconds.
AI-guided support is the new standard.
Access an expert team supported by a system where excellence is built into every customer interaction.
What's next for AIMY QA
We’ve got a lot more work in the pipeline, and it’s all focused on fine-tuning the ecosystem to achieve more smartness, more speed, and better contextual
understanding. This will allow AIMY to communicate even better in many ways.
We’re enhancing the visual reporting tools so you can understand your insights like never before, making complex insights easy to grasp. Get ready for more integrations and smarter, intuitive ways to analyze data!
